I was billed, but I do not have an account with you. What do I do?

If you notice a charge from Helium 10 on your credit card statement but don’t recall creating an account, don’t worry. This article explains why this issue can occur and provides guidance on how to resolve it quickly.

Common Reasons for Unexpected Charges

1. Shared Card Usage

A colleague, family member, or business partner may have used your card to purchase a Helium 10 subscription.

2. Account Opened With Your Card Details

Your credit card may have been added to a Helium 10 account under a different email address you don’t recognize.

3. Fraudulent Use

In rare cases, your card details may have been used without your authorization.

Steps To Take 

Step 1: Verify the Charge

• On your credit card statement, look for “Helium 10” in the transaction description.
• Note the date, amount, and any transaction ID, if available. 

Step 2: Check With Your Team or Family

• Confirm with anyone who has access to your card whether they signed up for Helium 10 services.

Step 3: Contact Helium 10 Support at support@helium10.com. 

Step 4: Contact Your Bank (If Necessary)

• If support cannot locate the charge or you believe it’s fraudulent, contact your bank or credit card provider to dispute the charge and block future unauthorized transactions.