We strive to provide discounts whenever possible; however, there are certain situations where a discount code may not be applicable to your account. Below are the most common reasons:
1. Targeted promotions
Some discount codes are designed for specific groups of users. For example:
- New users or accounts only
- Limited to certain regions or countries
If your account doesn’t meet the criteria, the code may not apply.
2. Plan-specific eligibility
Certain discount codes are only valid for monthly or annual subscriptions. If you’re on a different billing cycle, the discount will not be applicable.
3. Expired or inactive codes
Discount codes are often part of time-limited promotions. If the code has expired or is no longer active, it cannot be applied to your subscription.
4. Rest period between discounts
If you’ve already used a discount—such as a 20% off for 6 months promotion—your account becomes ineligible for another similar discount until 6 months after the previous one ends.
5. Lower-tier plans excluded
Discount codes generally do not apply to:
- À la carte plans
- Add-ons
These plans are already offered at reduced rates compared to standard subscriptions.
Tip: If you’re unsure whether a discount applies, double-check the terms of the promotion or reach out to our support team for clarification. You may reach us through chat messaging or email us at support@helium10.com.
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