Checklist before connecting your Seller Account to Helium 10

June 24, 2025 21:21

Before linking your Amazon Seller Account to Helium 10, ensure you meet the following requirements. Failing to meet any of these conditions may result in connection issues.

1. Verify your Amazon Seller Account type

✅ Your Amazon Account must be a Professional Seller Account.
❌ Helium 10 does not support Individual Seller Accounts or other account types.
Action Required:
If you have an Individual Seller Account, upgrade to a Professional Plan in Amazon Seller Central before proceeding.

2. Ensure that your Seller Account is active

✅Your Amazon Seller Account must not be suspended or deactivated.
Action Required:
If your account is suspended, resolve the issue with Amazon before attempting to connect to Helium 10, etc.

3. Ensure your Seller Account doesn’t have a pending balance

✅ Your account should not have any outstanding balance that could lead to suspension.
Action Required:
Clear any overdue payments in Seller Central before attempting to connect.

4. Ensure that your Seller Account is Amazon-verified

✅ The Amazon verification process can take some time to fully take effect on your Seller Account. Helium 10 recommends waiting at least 48 hours before connecting your account.
Action Required:
Please wait 48 hours before connecting to Helium 10 if your account is new.

5. Verify that your Seller Account is not connected to any Helium 10 Account.

✅ Your Amazon Seller Account must not be linked to another Helium 10 account.
Action Required:
If your account is already connected elsewhere, disconnect it before linking it to a new Helium 10 account.

Troubleshooting Token Connection Errors

Here are some steps to troubleshoot token connection errors in Helium 10:
1.    Wait 30-60 minutes and try again (temporary processing delays may occur).
2.    Check if your token is active in Seller Central by going to Partner Network > Manage Your Apps. If the token is inactive, try reconnecting it.
3.    Reconnect your token using Seller Central’s Manage Your Apps section.
4.    If the issue persists, refer to our troubleshooting guide: What Should I Do If I Can't Connect My Seller Account?.
5.    Contact Helium 10 Support if none of the above steps resolve the issue.