Amazon is now requiring a transaction ID on requested refunds--refund discrepancies which Helium 10 reports in Refund Genie. Currently, we don't cite a transaction ID in the reports. While developers are working out a software solution to this update, we have a work-around strategy to try to help you collect your refunds. We cannot promise that this process will work, but some sellers have used it successfully.
1. Sign into Seller Central. Click on Help in the upper right corner.
2. Click on the Get Support button located at the bottom of the window.
3. Click on Selling on Amazon.
4. Under Get Support, describe your issue briefly and politely, and request a reply.
5. When you receive a reply email from Amazon support, respond with the following information. Open your lost report from Refund Genie, and copy and paste up to 4 FNSKUs. Again, very briefly, go through the process describing your issue. You can model your request for help on the following written examples, depending on whether the product was misplaced or damaged. The wording is a suggestion only. Amazon treats every request for refunds individually. A process that works for one seller, may not work for another.
FOR MISPLACED PRODUCTS
Hello. I was reconciling some of my products and noticed that my records showed the warehouse had misplaced two units, but I didn't see compensation on these. Could you please audit these FNSKUs? Thank you.
FOR DAMAGED PRODUCTS
Hello. Thank you for taking my case. I was reconciling my account, checking for things that might have been broken in the Amazon warehouse. Almost everything in my search shows that you paid me, but could you please do an audit on the following FNSKU's? I can't see that they were paid out to me yet. THANK YOU so much!
6. Send your response, providing any further information the Amazon customer service agent requests.
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