Amazon is now requiring a transaction ID on requested refunds. If possible, Helium 10 recommends obtaining your transaction ID via the following method:
1. Access the Amazon Inventory Ledger Report:
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- Navigate to the Detail View of your Amazon Inventory Ledger Report.
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2. Set the Date Range:
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- Adjust the date to 77-78 days prior to the Refund Genie report date. This typically means selecting the recent month plus 47 days before the report date.
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3. Locate Transaction IDs:
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- Find the Transaction IDs in column G, labeled as "Reference ID."
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Note: If the Disposition value is "WAREHOUSE_DAMAGED" and the Reason code is Q, the transaction IDs will not be present on the FNSKUs. In such cases, you will need to refer directly to the Amazon Inventory Ledger report.
How to Proceed with the Refund Request Without a Transaction ID
There is a workaround strategy to help you collect your refunds without a transaction ID. We cannot promise that this process will work, but some sellers have used it successfully.
Note: Amazon Seller Central user interface is subject to change so the directions below may vary with time. Helium 10 will update the screenshots when we are able to.
1. Sign into Seller Central. Click on Help in the upper right corner.
2. Click on the Get Support button located at the bottom of the window.
3. Click on Selling on Amazon.
4. Under Get Support, describe your issue briefly and politely and request a reply.
5. When you receive a reply email from Amazon support, respond with the following information. Open your lost report from Refund Genie, and copy and paste up to 4 FNSKUs. Again, very briefly, go through the process describing your issue. You can model your request for help on the following written examples, depending on whether the product was misplaced or damaged. The wording is a suggestion only. Amazon treats every request for refunds individually. A process that works for one seller, may not work for another.
FOR MISPLACED PRODUCTS
Hello. I was reconciling some of my products and noticed that my records showed the warehouse had misplaced two units, but I didn't see compensation for these. Could you please audit these FNSKUs? Thank you.
X001RL4B
X002Z32Z
FOR DAMAGED PRODUCTS
Hello. Thank you for taking my case. I was reconciling my account, checking for things that might have been broken in the Amazon warehouse. Almost everything in my search shows that you paid me, but could you please do an audit on the following FNSKUs? I can't see that they were paid out to me yet. THANK YOU so much!
X001THU7HF
X001TI48Z1
6. Send your response, providing any further information the Amazon customer service agent requests.
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