While much of the power of Follow-Up lies in its automated email system, sometimes you want or need to send a customer an email manually. Fortunately, it's easy to send emails manually in Follow-Up. In fact, Follow-Up allows you to send manual messages on orders placed at any time during the prior 30 days. This tutorial assumes you've already connected your Helium 10 and Amazon Seller Central accounts and have set up templates in Follow-Up.)
Send Email
1. To send an email to a customer manually, open the Orders page inside Follow-Up by using the menu on the right.
2. Select an empty checkbox next to the order(s) you would like to apply an action to and the options highlighted below will appear.
3. Select the Send Message option.
4. The Send Email window will open and display the list of email templates you’ve created. You can click on a template to zoom in and review it before deciding which one to select. Select the checkbox next to the template you would like to use and then select Confirm to send the email.
5. A confirmation message will display showing that the message has been sent.
Request a Review
The Request a Review option will allow you to send a review request email to your buyers using the standard Amazon Template and request a review from the customer.
1. To manually send a Review Request email, open the Orders page on the right-hand side of the Follow-Up tool.
2. Select the empty box next to the order(s) you would like to apply an action to, and the options highlighted below will appear.
3. Hit the Request a Review button. The tool will add an email to the queue, and it will be sent as scheduled.
Note: Manually sending review request emails only works on ‘Delivered’ orders between 5 and 30 days after delivery.
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