We highly recommend you follow the steps in the video above in order to properly enable Follow-Up and begin sending emails. If you would like a written guide with screenshots, please continue reading below.
There are 2 simple steps you must follow in order to begin sending emails with Follow-Up:
First - link your Amazon account to your Helium 10 account using your MWS Token.
Second - and most important, Follow-Up requires an email address registered with Amazon that is authorized to represent the seller in communication with buyers. You can achieve this in 2 ways:
- Authorize your unique h10mail.com email address with Amazon (Preferred).
- Copy your h10mail.com email address from the Follow-Up settings page
Add your h10mail.com address to the list of approved addresses at sellercentral.amazon.com/messaging/permissions
Then, configure Amazon to forward Opt-out and Delivery notifications to your h10mail.com address (Optional, but Recommended)
2) Update your Follow-Up settings by adding your existing email address as the approved. Sender (This option requires slightly less effort, but will limit the analytics that Follow-U can generate. It also makes it harder for the user to revoke access later on if the decide to do so.)