The email address used when connecting your PPC token on Helium 10 must be the Primary User of the Seller Central Account OR a Secondary User of the Seller Central Account with the proper permissions configured on ALL of your Ads’ accounts in order for the accounts to be pulled into Helium 10 Ads properly.
If using a Secondary User’s email address, the permissions must be set up by the Primary User of the Seller Central Account. Note that it is recommended that these permissions be configured prior to using the secondary user’s email address to connect the PPC token on Helium 10’s Connections page. Additionally, you must complete the process on ALL advertising accounts that you wish to grant advertising permissions to for the secondary user, as these will be ALL of the accounts that are pulled into Helium 10 Ads.
If using a Primary User, skip to Part 3 to ensure that the Primary User can access ALL of the advertising accounts that you want pulled into Helium 10 Ads.
Instructions on Setting Up Permissions for a Secondary User
- Part 1 – Secondary User Permissions on Seller Central
- Part 2 – Secondary User Advertising Permissions on Campaign Manager
- Part 3 – Verifying Access to ALL Advertising Accounts
- Part 4 – Connecting your Primary or Secondary User on Helium 10’s Connections Page
- Part 5 – Verifying PPC Token Authorization
- Part 6 – Refresh Your Helium 10 PPC Token
- Part 7 – Verify All Accounts in Helium 10 Ads and Set Manage Status
Part 1 – Secondary User Permissions on Seller Central
Here are the steps the Primary User must take to grant advertising access to the secondary user:
1. Log into Seller Central at sellercentral.amazon.com (or the appropriate marketplace). Make sure you are viewing the correct account you wish to grant advertising permissions to by selecting the account list drop-down and choosing the correct account.
2. Click the gear icon at the top right of Seller Central.
3. Click “User Permissions” on the drop-down menu
4. If the secondary user does not currently exist, send an invitation to the email address of the secondary user. Note that the email address must accept the invite before you can manage permissions for the new secondary user.
If the secondary user already exists, click the “Manage Permissions” button next to the secondary user’s email address.
5. Click the toggle for Campaign Manager to “View & Edit” under the “Advertising” section.
6. Click “Continue" at the bottom of the page to save the changes.
Part 2 – Secondary User Advertising Permissions on Campaign Manager
1. Go back to the Seller Central home page at sellercentral.amazon.com (or appropriate marketplace).
2. Make sure you are viewing the correct account you wish to grant advertising permissions to be selecting the account list drop-down and choosing the correct account.
3. Click the “hamburger button” at the top left of Seller Central.
4. Click “Campaign Manager” from within the “Advertising” menu.
5. Hover your mouse over the gear icon on the left-hand navigation menu and click “Account access & settings”.
6. Click the “Actions” button next to the secondary user and click “Edit permissions”.
7. Ensure the secondary user has either “Admin” or “Editor” access on “User permissions” as well as “View and Edit” access under the “Customize access” drop-down.
8. Click “Save permissions” at the top right.
Part 3 – Verifying Access to ALL Advertising Accounts
Now that permissions have been configured properly, let’s verify that you have access to ALL of the advertising accounts that you wish to pull into Helium 10 Ads.
1. Log completely out of Amazon or open an Incognito Window that is not logged into Amazon at all.
2. Sign in to sellercentral.amazon.com (or appropriate marketplace) using the email address that you plan to connect to on Helium 10’s Connections Page (either the Primary User or the Secondary User email address).
3. Make sure you are viewing the correct account you wish to grant advertising permissions to by selecting the account list drop-down and choosing the correct account.
4. Click the “hamburger button” at the top left of Seller Central.
5. Click “Campaign Manager” from within the “Advertising” menu.
6. Click the account drop-down towards the top-right to see a list of advertising accounts you have access to. Click “Manage your accounts” to check the full list.
Part 4 – Connecting your Primary or Secondary User on Helium 10’s Connections Page
Now that you have verified access to all of the advertising accounts that you wish to pull into Helium 10 Ads, you need to connect your PPC token to Helium 10.
1. Sign out of all Amazon accounts on your browser or open an Incognito window that is not signed into Amazon.
2. Sign in to Helium10.com.
3. Click your profile icon at the top right, then click “Connections”
4. On the bottom half of the page, to the right of “Connect Your PPC Accounts,” click “+ PPC Account.”
5. Enter the email address of the user that has access to ALL of the advertising accounts that you wish to pull into Helium 10 Ads (either Primary User or Secondary User w/permissions).
Part 5 – Verifying PPC Token Authorization
1. Go to the Seller Central home page at sellercentral.amazon.com (or the appropriate marketplace).
2. Make sure you are viewing the correct account you wish to pull into Helium 10 Ads.
3. Click the “hamburger button” at the top left of Seller Central.
4. Click “Campaign Manager” from within the “Advertising” menu.
5. Hover your mouse over the gear icon on the left-hand navigation menu and click “Account access & settings”.
6. Click the “Third-party applications” option on the menu.
7. Click “Manage authorization”.
8. Verify that Helium 10 has “Advertising” access:
Part 6 – Refresh Your Helium 10 PPC Token
Now that you have verified that you have access to ALL advertising accounts that you need to pull into Helium 10 Ads and that the PPC token is connected and active, please refresh your current PPC token on Helium 10 to pull in all accessible accounts.
1. Sign in to Helium10.com.
2. Click your profile icon at the top right, then click “Connections”.
3. On the bottom half of the page, to the right of “Connect Your PPC Accounts”, click the “refresh icon” to the right of your connect PPC token.
Part 7 – Verify All Accounts in Helium 10 Ads and Set Manage Status
1. Visit Advertising.Helium10.com, or click Helium 10 Ads from the top navigational menu of Helium 10.
2. Hover over the left-hand navigation menu of Helium 10 Ads, and click “Settings”.
3. Review your PPC tokens, and connected accounts on the “Settings” Page.
- For more on the different management settings, please refer to the Helium 10 Ads Settings article.
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