Can I Pause My Subscription While I'm on Vacation?

Helium 10 allows you to place your account on hold for one, three, or six months at a time while you are on holiday or taking a break from selling. If you have already paused your subscription and you want to reactivate it, jump ahead to the Reactivate Your Subscription section.

1. From the Helium 10 main dashboard, click on the member profile icon at the top-right corner. In the drop-down menu, select Plans & Billing.

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2. On the Plans page, click the Cancel button under the plan you are subscribed to.

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3. Clicking on the Cancel button will change the screen to the following flow. Review each option and choose the ones that apply to you.

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4. The second page is called Details and you must check each box to confirm the benefits you are losing in order to continue.

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5. The third page has the Pause Subscription option. Open the drop-down menu and select the option that works best for you. Select PAUSE SUBSCRIPTION to confirm. 

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6. If you successfully paused your subscription, you will see a confirmation message.

Reactivate a Paused Subscription

If you want to start up your account again before the time you are scheduled to return, follow the steps below.

1. From the Helium 10 main dashboard, click on the member profile icon at the top-right corner. In the drop-down menu, select Plans & Billing.

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2. If your subscription is still active and hasn’t paused yet, you can select CANCEL PAUSE and the previously scheduled pause in your subscription will no longer happen.

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3. If your subscription has entered the inactive paused period, you will need to select REACTIVATE to make your subscription active again.

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